Contact us

Feel free to contact Richard or Stephen with any queries regarding your electrical requirements, whether you need an Estimate for a project, have a general enquiry or need some advice we are happy to assist.

Stephen: 07957 343 506
Richard:  07957 343 504


Thornton Electrical (London) Ltd
Potters Bar Office
5 Thornton Road
Potters Bar

Telephone: 01707 664 581

Complaints Procedure

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01707 664 581, or write to us at 5 Thornton Road, Potters Bar, Herts EN6 1JJ, or email us at and we aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.

Thornton Electrical is a Trading name of Thornton Electrical (London) Limited
Registered in England number 05700400
Directors: S Stanyer, R Jackson
VAT Registration Number: GB 722 9536 26
Registered Office: Five Ways 57/59 Hatfield Road Potters Bar Herts EN6 1HS

Tel: 01707 664 581 or 020 8443 1230